Shipping And Delivery

Shipping & Delivery

We are committed to providing fast, reliable, and affordable shipping for all of our products. Below you’ll find details about our shipping options, delivery times, and policies.

Shipping Options

We offer multiple shipping methods to meet your needs:

  1. Standard Shipping

    • Delivery Time: 5-7 business days (depending on location).
    • Cost: Free on orders over $50. For orders under $50, a flat rate of $9.99 applies.

  2. Expedited Shipping

    • Delivery Time: 2-3 business days.
    • Cost: $14.99 for all orders.

  3. Overnight Shipping

    • Delivery Time: 1 business day (orders must be placed before 12 PM EST for next-day delivery).
    • Cost: $24.99 for all orders.

  4. International Shipping

    • Delivery Time: 7-14 business days (depending on the destination country).
    • Cost: Varies based on the destination. Shipping fees will be calculated at checkout.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days. If your order is placed before 12 PM EST, it may ship the same day (excluding weekends and holidays).
  • Processing Time for Custom Orders: If you’ve ordered custom shears or personalized products, please allow an additional 3-5 business days for processing.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can also view your order status by logging into your account and checking your order history.

Shipping Restrictions

  • P.O. Boxes: We cannot ship to P.O. Boxes for expedited or overnight shipments. Please use a physical address for faster delivery.
  • International Orders: Customers are responsible for any customs duties, taxes, or import fees that may apply based on their location.

Order Issues or Delays

We work hard to ensure all orders are processed quickly, but there may be rare occasions when shipments are delayed due to unforeseen circumstances such as weather, holidays, or high demand. If you experience any issues with your order, please contact our customer support team at Mercury.Instrument@gmail.com or call us at (832) 716-7277.

Returns & Exchanges

If you're not completely satisfied with your purchase, we offer a 14-day return policy. Please see our Returns & Exchanges page for more details.

Shipping FAQs

  1. Do you offer free shipping?

    • Yes! We offer free standard shipping on orders over $50 within the U.S.

  2. Can I change my shipping address after placing an order?

    • Once your order is processed, we are unable to change the shipping address. Please double-check your address before completing your order.

  3. Do you ship internationally?

    • Yes, we offer international shipping. Delivery times and costs will vary depending on your location.

  4. How can I track my order?

    • You will receive a tracking number via email once your order has shipped. You can also log into your account to view tracking information.

Thank you for shopping with us! We are dedicated to providing the best shipping experience possible. If you have any further questions or concerns, don’t hesitate to reach out to our customer support team.